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Process Improvement Program Manager – Six Sigma Green Belt Certified

  • Job Industry: General Business Services
  • Employment Type: (N/A)
  • Qualification: Bachelor
  • Career Level: (N/A)
  • Years of Experience: 2 + years
  • City: NCR
  • Region: NCR
  • Country: Philippines
  • Listed: July 23, 2010 10:29 am
  • Expires: This ad has expired

Description

Process Improvement Program Manager – Six Sigma Green Belt Certified
(National Capital Reg)
Responsibilities:
Represents and encourages a continuous improvement culture within the site.Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.
Requirements:
  *  Strong understanding of the call center industry and operations.
    * Ability to work in a dynamic, fast-paced environment.
    * Understanding and ability to use statistical process analysis.
    * Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
    * Understanding and ability to use math principles, charts, and graphs.
    * Two years of contact center management experience
    * One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.
    * Excellent technical skills in MS Project, Word, and Excel.
    * Lean Six Sigma or Six Sigma Green Belt training, preferred.
    * Willing to work in shifting schedule preferably graveyard shift.
For more information, please visit www.sitel.com

Ad Reference ID: 5744c496df713a7a

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