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Telecoms Engineer

  • Job Industry: Telecommunication
  • Employment Type: (N/A)
  • Qualification: Bachelor
  • Career Level: (N/A)
  • City: NCR
  • Region: NCR
  • Country: Philippines
  • Listed: July 23, 2010 11:02 am
  • Expires: This ad has expired

Description

Telecoms Engineer
(National Capital Reg)
Responsibilities:
   * Primary role is to provide Telephony support to clients at North America during US business off-hours
    * Ticket Queue(s) Daily Management
    * 1st Line Issue Resolution
    * Activations/modifications/deletions to voice system (T1s, IDs, PBX/CMS logins, Vectors/VDN, Skill, others)
    * Maintains & monitors multiple equipment types.
    * Maintains & monitors site documentation changes
    * Outage/Issue Conference Calls
    * Vendor/Carrier escalation
    * Telephony deployments, activations, or projects
Requirements:
    * Knowledge in the Avaya PABX system and its functionality.
    * Experience in handling CMS, voice mail, IVR, voice recording and CTI servers
    * Knowledge with VOIP system/IP Telephony
    * Proficiency with MS Office applications (i.e. MS Word, Excel).
    * Skills to encourage an atmosphere of teamwork, professionalism and respect
    * Time and project management skills.
    * Adaptive to changing work schedules and working hours. Willing to work on weekends
    * Strong analytical, problem-solving, and decision-making skills.
    * Avaya certification is a plus
    * Candidates must be willing to work in shifting schedule preferabbly graveyard shift.
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 . Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
 For more information, please visit www.sitel.com.

Ad Reference ID: 2924c49758107a17

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